This Privacy Policy explains how RepairMyAppliance.ca, owned and operated by Advance Appliance Ltd, collects, uses, and protects personal information in compliance with Alberta’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). By accessing or using this website, you agree to the terms below. If you do not agree, please discontinue using our website.
1. Who We Are
Business Name: Repair My Appliance
Ownership: Owned and operated by Advance Appliance Ltd
Website: https://www.repairmyappliance.ca
Email: service@repairmyappliance.ca
Repair My Appliance is a service-based business providing professional appliance repair and installation services throughout Edmonton, Calgary, Red Deer, and surrounding Alberta areas. We collect limited personal information to deliver and improve these services.
2. Purpose of Data Collection
We collect personal information only for the following purposes:
- To respond to service inquiries and requests
- To schedule, confirm, and complete appliance service appointments
- To send invoices, estimates, and service confirmations
- To improve website usability and customer communication
- To comply with legal and tax obligations
3. Information We Collect
a. Information You Provide
- Your name, phone number, and email address
- Appliance details necessary for repair or installation
- Messages submitted through our contact or booking forms
b. Automatically Collected Information
Our website may automatically collect limited technical data such as:
- IP address, browser type, and device information
- Pages visited and time spent on the site
- Approximate location (region or city)
This data helps us analyze performance and protect website security.
4. Consent
By submitting your information through our forms or by email, you provide implied consent for us to use that information to contact you and provide services. You may withdraw your consent at any time by emailing service@repairmyappliance.ca, though this may limit our ability to complete your request.
5. Cookies and Analytics
RepairMyAppliance.ca uses cookies and analytics tools such as Google Analytics to measure website performance and improve user experience. Cookies do not contain personal data unless you provide it voluntarily. You can disable cookies in your browser settings.
Google’s privacy terms: https://policies.google.com/privacy
6. Data Storage and Security
We store all personal information on secure, encrypted servers located in Canada. Security measures include:
- SSL-secured (HTTPS) website connection
- Limited internal access to customer data
- Regular security and software updates
While we take reasonable precautions, no system is completely secure. Repair My Appliance, owned and operated by Advance Appliance Ltd, is not liable for unauthorized access or disclosure beyond its control.
7. Data Sharing
We do not sell, rent, or trade your data. Information may only be shared with:
- Trusted third-party providers (such as website hosting or analytics tools) bound by confidentiality
- Legal or regulatory authorities if required by law
8. Data Retention
We retain information only as long as needed to:
- Fulfill the purpose for which it was collected
- Comply with warranty or accounting requirements
- Meet applicable legal obligations
After this period, data is securely deleted or anonymized.
9. Your Rights
Under Alberta’s PIPA and Canada’s PIPEDA, you have the right to:
- Request access to the personal information we hold
- Request correction of inaccurate information
- Withdraw consent to use or share your data
- Request deletion of personal information, subject to legal retention rules
To exercise these rights, email us at service@repairmyappliance.ca.
10. Data Breach Procedure
In the event of a data breach, affected individuals will be notified as required by Alberta’s PIPA. We will promptly investigate, contain the issue, and enhance security measures to prevent recurrence.
11. Comments, Media, and Embedded Content
If you leave comments or upload media, your IP address and browser information may be collected to detect spam. Please avoid uploading images containing embedded location (EXIF GPS) data. Embedded content (e.g., videos, maps) from other websites behaves as if you visited those sites directly and may collect data according to their privacy policies.
12. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect data from anyone under 16 years old. If such information is inadvertently collected, it will be deleted immediately upon notice.
13. Limitation of Liability
To the fullest extent permitted by law, Repair My Appliance, owned and operated by Advance Appliance Ltd, shall not be liable for:
- Indirect or consequential damages from the use of this site
- Errors or delays in processing user data
- Unauthorized access or misuse of data by third parties
- Service interruptions or external network failures
Use of this website and the submission of information are at your own risk.
14. Policy Updates
This Privacy Policy may be updated periodically to remain compliant with privacy laws. Any changes will appear on this page with a new “Last Updated” date. Continued use of this website indicates acceptance of these updates.
15. Contact Information
Repair My Appliance
Owned and operated by Advance Appliance Ltd
Email: service@repairmyappliance.ca
Website: https://www.repairmyappliance.ca